Category: Customer Service
Sales: How to build customer trust
How many companies do you really trust? It is not easy in our commercial jungle to build that trust. Everyone is out to take your money, it seems. There are a few good ways to establish trust though.
Sales: How to build rapport
Find out how to build rapport with your customers and establish trust. These are the three best emotional intelligence techniques from personal experience. Image by Sue Styles from Pixabay.
How to provide excellent customer service via e-mail
Learn the best practices of effective email communication with your customers. This guide will help you to upkeep professionalism in your emails and always deliver resolutions to ensure customer satisfaction.
How to provide excellent customer service via live chat
Become the master of live chat customer service or train your agents to provide good customer service over live support. This guide provides you comprehensive instructions on how to make your customers satisfied.
Customer service: How to prevent chargebacks
Find out how to protect your business from costly chargebacks with these effective strategies. Train your customer service team the art of chargeback management.
Customer service: How to handle legal action threats from customers
Develop effective strategies on handling legal action threats from customers with this comprehensive guide. Learn how to assess the customer’s intent, understand what solution can be provided, protect your company and navigate the legal system.
Customer service: Why chargebacks are bad news for your company
Uncover the damage that chargebacks can have on your business and grasp how you can avoid problems with your bank. Learn how to manage chargebacks and minimize their negative effect.
Customer service: What is a chargeback?
Understand what a chargeback is and how it can hurt your business. Discover the reasons why customers make chargebacks so you can minimize the risk of losing money and time.
10 self-affirmations for working with customers and succeeding
Delight your customers and guarantee their satisfaction with these 10 self-affirmations about pleasing your customers and achieving customer happiness. Retain customers better, create more loyal clients and all that while boosting your own positive outlook.
Business: Why are customers important?
Discover the significance of customers for your business and learn about the key reasons why customers are crucial for success. This article covers everything you need to know about the importance of customers